Data & Privacy
At money888, your privacy is not an afterthought — it is a core operating principle. This Privacy Policy explains exactly what personal data we collect from Malaysian players, how we use it, who we may share it with, how long we keep it, and what rights you have over it.
This Privacy Policy ("Policy") is issued by money888 ("Company", "Platform", "we", "us", "our") and applies to all personal data processed in connection with your use of the money888 online gaming platform accessible at https://money888.cam and any associated services, communications, and promotional programmes offered under the money888 brand.
money888 is committed to protecting the personal data of all Players registered on our Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. We process personal data in accordance with applicable data protection laws and in a manner that is lawful, fair, transparent, and proportionate to the purposes for which data is collected.
By registering a money888 Account, accessing the Platform, or making use of any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your Account.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of any conflict between documents on a privacy-specific matter, this Policy shall take precedence.
This Policy is written in plain English to make it as clear and accessible as possible. If you have questions about anything in this document, our support team is available 24/7 at [email protected].
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Any information that identifies or could reasonably identify a natural person — directly or indirectly — including name, identification number, contact details, location data, or online identifiers.
Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction — whether automated or manual.
The entity that determines the purposes and means of Processing Personal Data. For the purposes of this Policy, money888 acts as the Data Controller in respect of all Player data.
A third-party entity that Processes Personal Data on behalf of money888, pursuant to a contractual agreement and under money888's documented instructions.
A subset of Personal Data afforded heightened protection, including financial account details, identity document numbers, and data revealing health conditions — particularly relevant in the context of responsible gambling assessments.
Small text files placed on your device by the Platform to store session information, preferences, and analytics data that help us deliver and improve our services.
money888 collects only the personal data that is necessary for the purposes identified in Section 5 of this Policy. The categories of data we collect are set out in the table below:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad/Passport/Driver's Licence number, photograph | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, postcode, state) | Account registration; contact form submissions |
| Financial Data | Payment method details (e-wallet account identifiers, bank account numbers used for FPX/DuitNow), transaction history, deposit and withdrawal records denominated in MYR | Deposit, withdrawal, and transaction processing |
| Gaming & Behavioural Data | Bet history, game session logs, wager amounts, win/loss records, RTP statistics, bonus claim history, session duration | Platform use — ongoing throughout Account lifetime |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically — upon each Platform access |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp support messages, content of any complaint or feedback submitted | When you contact our support team |
| Preference Data | Notification preferences, language settings, responsible gambling limits set by the Player | Account settings updates |
We do not intentionally collect Personal Data from persons under the age of 21. If we become aware that Personal Data has been collected from an individual who does not meet our minimum age requirement, we will take prompt steps to delete that data and close the associated Account.
money888 collects Personal Data through the following channels and mechanisms:
money888 processes your Personal Data for the following purposes:
money888 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity in question:
money888 does not sell your Personal Data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party service providers who access Player Personal Data are required to enter into binding data processing agreements with money888. These agreements impose confidentiality obligations and prohibit the use of Player data for any purpose other than the specific service being provided.
As an internationally operated Platform, some of the third-party service providers that money888 engages may be located outside of Malaysia. In such cases, your Personal Data may be transferred to and processed in jurisdictions that have different data protection laws from those applicable in Malaysia.
Where such transfers occur, money888 takes steps to ensure that adequate safeguards are in place to protect your Personal Data, including:
If you have questions about a specific international transfer, you may contact us at [email protected] for further information.
money888 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of Account + 7 years following closure | Legal / AML obligation |
| Financial Transaction Records | 7 years from transaction date | Legal / Tax obligation |
| KYC Documents | 7 years from Account closure or last transaction | Regulatory requirement |
| Gaming / Bet History | 5 years from the relevant session date | Dispute resolution; regulatory |
| Support Communications | 3 years from the date of the last interaction | Legitimate interest / dispute resolution |
| Technical / Log Data | 12 months on a rolling basis | Security and fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 3 years thereafter | Compliance with consent obligations |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our data destruction procedures.
money888 uses cookies and similar tracking technologies to operate the Platform efficiently and to improve your experience. The following types of cookies are used:
You may manage cookie preferences at any time via your browser settings or by contacting us at [email protected]. Please note that disabling strictly necessary cookies will affect Platform functionality.
money888 does not use third-party advertising networks or real-time bidding (RTB) cookie systems. Our cookie usage is limited to what is necessary to operate and improve the Platform for our own registered Players.
money888 implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
No digital security system can offer absolute guarantees. Players are responsible for maintaining the security of their own login credentials. money888 will never ask for your Account password via any communication channel. If you receive such a request, treat it as fraudulent and report it immediately.
Subject to applicable law and certain limited exceptions, you have the following rights in relation to your Personal Data held by money888. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receipt of a verifiable request.
You may request a copy of the Personal Data we hold about you, together with information about how and why it is being processed.
You may request correction of any inaccurate or incomplete Personal Data we hold about you. You may also update many details directly via your Account profile.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we limit the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Where technically feasible, you may request your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object to the processing of your Personal Data where we rely on legitimate interests as our legal basis, including profiling for marketing purposes.
Where processing is based on your consent — such as direct marketing — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
If you are dissatisfied with how we handle your Personal Data, you may lodge a complaint with us directly or with the relevant data protection authority in your jurisdiction.
To exercise any of the above rights, contact us at [email protected] with your full name, registered email address, Account username, and a description of your request. We may need to verify your identity before processing any rights request.
money888 strictly prohibits access to the Platform by any person under the age of 21 years. This minimum age applies to all casino-style gambling and sports betting activities on the Platform and is enforced through our mandatory KYC verification process.
We do not knowingly collect, use, or store Personal Data from individuals under the age of 21. If we discover that Personal Data has been collected from a person who does not meet our minimum age requirement, we will:
If you are a parent or guardian and believe that a minor has accessed money888 using your Account or payment details, please contact us immediately at [email protected].
The money888 Platform does not contain links to third-party websites for the purpose of directing Players to external services or products. Where references to third-party payment providers (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, DuitNow, and FPX) appear on the Platform, these are operational integrations necessary to provide payment functionality — they do not constitute endorsement of those providers' privacy practices or terms of service.
When you initiate a payment transaction via a third-party payment provider, you will be subject to that provider's own privacy policy and terms of service in addition to this Policy. money888 is not responsible for the privacy practices of any third-party payment service provider. We recommend reviewing the privacy policies of any external services you use in connection with your money888 Account.
money888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The revised Policy will be published on this page with an updated "Last Reviewed" date.
Where changes are material — for example, a significant change to the categories of data we collect or the purposes for which we use it — we will provide advance notice through a prominent notice on the Platform, an email to your registered address, or both, at least 14 days before the change takes effect.
Your continued use of the money888 Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not agree with any revised terms, you should stop using the Platform and contact us to close your Account before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or money888's data practices, please contact our Privacy Team using the details below. We are committed to resolving all privacy queries in a timely, transparent, and professional manner.
Upon receipt of a privacy complaint or rights request, money888 will:
If you remain dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or supervisory body in your jurisdiction.
For fastest response, email privacy requests to [email protected] with the subject line "Data Rights Request — [Your Full Name]". Our Privacy Team operates during business hours and aims to acknowledge all requests within 24 hours.
Our Data Commitments
These are not abstract policies — they are the concrete operational practices that protect every Malaysian player's data on money888 every single day.
Every deposit and withdrawal processed via DuitNow, Touch 'n Go eWallet, Boost, FPX, or USDT TRC20 is encrypted end-to-end. No financial data travels unprotected between your device and our servers.
money888 does not sell, rent, or exchange your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to provide and improve the services you use.
You can access, correct, export, or delete your personal data at any time by emailing [email protected]. We respond within 30 days and will never charge a fee for exercising your data rights.
We keep your data only as long as necessary — typically 7 years for financial records (as required by law) and shorter periods for support logs and session data. When retention periods expire, data is securely deleted.
money888 uses only the cookies necessary to operate and improve the Platform. We do not run third-party advertising cookie networks. Marketing cookies are only activated with your explicit consent.
Responsible gambling data — including self-exclusion status, deposit limits, and session histories — is treated as sensitive personal data. It is never shared with third parties except where legally required, and is used solely to protect your wellbeing.
You're Informed — Now Play with Confidence
Now that you know how we protect your privacy, enjoy everything money888 has to offer — slots, live casino, sports betting, and more — with total peace of mind.
For players aged 21 and above only. Please gamble responsibly.